Standards which apply directly or indirectly to libraries and library services.
ISO 9000 is a standard for management and covers the following areas:
§ Documentation (Website)
§ Management involvement (Committee structure and representatives)
§ Customer focus (Marketing)
§ Resource optimization (Print, e-resources, staff, space)
§ HR management (PMC, PoE)
§ Customer related process approach (Strategy)
§ Innovative design & development planning (stats db)
§ Measurement (stats db; e-resource usage; counters on library webpages, catalogues, etc.)
§ Customer satisfaction (Surveys)
ISO 2789 provides guidance to the library and information services community on the collection and reporting of statistics